Frequently Asked Questions



Frequently Asked Questions
(FAQs)

1. What shipping methods are available?

Generally, all orders are shipped right after they are confirmed from our supplier’s warehouse the next business day. If the product is out of stock or backordered, you will be informed via your registered email id or preferred contact number about the same. You can either choose to wait for the product or cancel for a full refund. Read full refund policy at https://medorna.com/pages/refund-policy

2. How do I place an Order?

To place an Order with Medorna, Register today at Sign Up and log in to your account. Select any product of your choice and need and Click on ‘Add to Cart’. Proceed to the cart and input your personal details, including delivery address, contact number, and email id. Further, proceed to checkout to make the required payment. Once the payment is placed, your order has been confirmed and ready to be shipped to your delivery address. There is also an option for FREE Shipping for orders over $100.

3. How should I contact you if I have any questions or concerns?

If you are having any trouble with registering or placing an order; or if you have any other queries related to the website, please feel free to contact us at contact@medorna.com. We are more than happy to help you out with your queries.

4. Do I need an account to place an Order?

Yes. For security purposes and authenticity of order delivery, we provide our services to only the registered users. To order with us, register today at Medorna and enjoy an uninterrupted shopping experience. We would be very glad to be of your service. For any sort of assistance, write to us at contact@medorna.com

5. Can I return a product?

Usually, all products which are displayed non-returnable cannot be returned unless they are defective or have arrived in a damaged condition. We will not accept the delivery of any Product which is worn or used, is without tags, or whose original packaging is damaged or tampered with in any manner. Any product which has been opened will also not be accepted. Few of the healthcare products cannot be returned as a policy. You’ll also need the receipt or proof of purchase in the course of the return. Read more about the returns and refund policy at https://medorna.com/pages/refund-policy

6. How do I track my order?

Once your order has been confirmed, you will receive an update of the order shipment on your registered email id and phone number every time the location changes. The contact info of our shipment provider will also be provided to you in all our emails. Connect with us at contact@medorna.com for concerns regarding the tracking of your order.

7. What are the Payment Modes available at Medorna?

Online payment gateways available for shopping at Medorna are PayPal, Shop Pay, and GPay.

8. Can I make bulk purchases on Medorna?

Yes. You can make bulk purchases of any health, wellness, or beauty product at Medorna for exciting, affordable prices, with FREE shipping for orders over $100. To avail bulk pricing for products, drop your enquiries at https://medorna.com/pages/wholesale